BOOKING AND CANCELLATION POLICY DURING THE COVID-19 PANDEMIC
Dear guests and partners,
The core value of our company is “to take care of our guests and associates”. This enduring value guides us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organisation (WHO) declared a pandemic. These times ask for care, flexibility, responsibility and patience in order to bring life back to normal.
Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the efforts of healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure a healthy stay at any of our hotels.
In this climate, we know travel may not be your first thought, but we want you to know the safety of our guests and associates is our top priority. We want to thank you in advance for putting your trust in Medena Apartments as you plan for future travels.
Below is an update on what we are doing according to the current situation:
When you book
Be confident that when you book a stay at any of our accommodation that we are doing everything we can to have accommodation ready for you. We are closely monitoring WHO, the Centres for Disease Control and Prevention and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials.
Before your stay
Given the impact of COVID-19 on how we work, socialize and travel, we have been adapting our cancellation policy. Our wish is to provide our guests the most flexibility in these challenging times.
For guests with existing individual reservations for Apartments for arrivals until 20.06.2020, we will allow changes according to the official price list of the new period of reservation or cancelled at no charge up to 24 hours before a guest’s scheduled arrival date.
For guests with existing reservations and those making a new reservation for Apartments for arrivals from the period of 20.06.2020, we will allow those reservations to be changed according to the official price list of the new period of reservation or cancelled at no charge up to 7 days before arrival date
Please visit our website for the most up-to-date information and for additional details about availability and exclusions or contact our call center:
Phone: 00385 21 880 017
E-Mail: firstname.lastname@example.org or email@example.com
During your stay
We recognize that the COVID-19 virus has required us to be more mindful as we go through our regular activities. Daily, our hotels are working to ensure that they meet the latest guidance from WHO on hygiene and cleaning. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and cover everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
We recognize that these are unsettling times and whether you are traveling now or in the future, we want you to know that your safety and well being are our first priority.
We believe that better days are near and we are looking forward to creating holiday memories together.